Academic Technology Team - Applications and activities specifically related to academic activity. Ex… Blackboard, CUSucceed, Collaborate, Turnitin, Examsoft, Respondus, etc.
Access Control Team - Issues related to door access (physical locks or electronic locks and card readers)
Classroom Technology Team - Responsible for any AV or computing technology in the classroom
Colleague Account Creation Team - Special Function
Digital Media Services - Responsible for general AV technology support (outside of classrooms) as well as audio and video production.
Endpoint Analyst - Academics - Responsible for end user device support for Main Campus Faculty departments and their staff (excluding CPHS)
Endpoint Analyst - Staff - Responsible for end user device support for Main Campus Staff personnel and Library staff
Enterprise Services Team - Applications that are involved in the business operations of the University. Ex… Colleague, MyBudget, Self-Service, Informer Reporting, OnBase, etc.
Health Services Support Team - Responsible for end user device and general help support for CPHS Faculty and Staff on both Main Campus and the Health Campus
IT Procurement - Responsible for the procurement of devices and software.
KnowBe4 - Issues with the KnowBe4 application
Law School Support Team - Responsible for end user device and general help support for Raleigh Campus Faculty and Staff
Network Team - All issues related to networking infrastructure, networking protocols, and servers
OnBase Support Team - Specific team for OnBase issues
Papercut - Specific team for papercut issues (Student Printing)
Project - Azure AD SSO - Special team for the Azure Project
Security and Privacy - Issues related to account configuration and account security as well as Email security.
Spam Alerts - For escalating spam report tickets.
Student Helpdesk Team - Used to separate student support requests from the general population.
Telecomm Team - All issues related to telephone setup and operations.
WebConferencing Support -Issues related to WebEx, Zoom and Teams Meetings
Time and Leave Entry- Issues with time cards through self service